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Equipment Maintenance Information
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Frequently Asked Questions
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| Q. |
How often should I have my equipment serviced?
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Equipment should be serviced according to original manufacturer recommendation.
In the U.K. this usually means one service visit per annum. Frequency of machine
use may indicate six monthly service intervals. Medical gas hose assemblies are also
inspected for wear or damage. Regulations now state that these should be replaced
every four years.
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| Q. |
Do I need a pipeline check?
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| A. |
Where the flowmeter head is connected to a medical gas pipeline system it may be
subject to variance in operating pressures. Flowmeters can be damaged by unstable
regulators delivering incorrect or fluctuating psi. The Engineers carry out a leak and
pressure check, also inspecting the regulators for wear or damage. Regulations now
state that pressure reducing regulators should be replaced every five years.
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| Q. |
How do I organise a service visit?
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| A. |
When a request to attend a machine is received, the details are passed to our Service
Co-ordinator. She will then identify the next available date in your area. Contact will
be made, offering details of date and approximate time of day. Every endeavour is made
to accommodate specific requests with regard to time of day and day of week, wherever
possible. Following the service, an automatic annual visit will then be offered, unless
otherwise instructed.
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Servicing Costs
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Standard Service of Flowmeter
Models include: Cyprane. Fraser Harlake, Fraser
Sweatman, Matrx, Porter
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£84.10
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Second/Subsequent Unit
Serviced at same time as first unit
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£71.50
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Postal Service
For units serviced in our Service Centre
(Additional carriage charge applies)
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£71.50
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Standard Service of Mobile 4 Cylinder Stand
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£41.15
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Standard Service of Oxygen Therapy Unit
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£15.90
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Standard Service of Scavenging Unit
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£45.00
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Pipeline Leak and Pressure Check
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£11.95
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Standard Service includes: Engineer attending on-site, service replacement components,
12-month certification and performance warranty. Cover does not include accidental
damage or equipment mis-use.
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Please note: Any damaged components replaced during service are charged at list price
in force at time.
In some areas, Regional service supplements will apply.
Please contact Customer Services for further information.
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R A Medical Services Ltd are the sole OEM (Original Equipment Manufacturer) trained
Service Provider for both Porter and Matrx sedation equipment in the UK & Ireland
As part of our Quality System BS EN ISO 9001: 2000, training is updated on a regular basis.
This ensures that our engineers deliver the highest level of maintenance and service to the
customer. It is vitally important to ensure that your supplier or service provider can maintain
equipment according to manufacturers' guidance, including regular, documented servicing,
as recommended in 'Consious Sedation in the Provision of Dental Care' 2003.
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