Service Centre

Equipment Maintenance Information Q & A

Analogue MDM being recalibrated in our Service Centre

Q. How often should I have my equipment serviced?
A. Equipment should be serviced according to original manufacturer recommendation. In the U.K. this usually means one service visit per annum. Frequency of machine use may indicate six monthly service intervals. Medical gas hose assemblies are also inspected for wear and damage and replaced if necessary.

Ref: MDA/2003/007 - Medical gas hoses for Oxygen

Q. Do I need a pipeline check?
A. Where the flowmeter head is connected to a medicla gas pipeline system it may be subject to variance in operating pressures. Flowmeters can be damaged by unstable regulators delivering incorrect or fluctuating psi (pounds per square inch). The engineers carry out a leak and pressure check, also thoroughly inspecting the regulators for wear or damage, replacing where necessary. Ref: MDA/2003/016 - Medical gas regulators and flowmeters

RA Medical are the sole authorised service provider for Parker Porter equipment

Q. How do I organise a service visit?
A. When a request to attend machine is received, the details are passed to our Service Co-ordinator. She will then identify the next available date in your area. Contact will be made, offering details of date and approximate time of day. Every endeavour is made to accommodate specific requests with regard to time of day and day of week, wherever possible. Following the service, an automatic annual visit will then be offered, unless otherwise instructed.

Why Maintenance is important

From time to time we do get people asking us “Why should I have my machine serviced?”. The answer is simple – your R A machine is a ‘life-critical’ unit and should be treated as such. After all, you wouldn’t drive your car without checking the brakes, oil etc from time to time! An annual service of your r a flowmeter and any associated items such as four cylinder stand or pipeline system will keep all functions in good working order including calibration and hypoxic guard. Associated items of equipment such as regulators and hoses, which have MHRA regulations attached, can also be inspected and replaced where necessary. Regular maintenance will prolong the life of your machine and ensure optimum performance when in use.